Policy on Returns and Refunds

Royal Tails Policy on Returns and Refunds

Dear Valued Customers,

At Royal Tails, we take pride in creating personalized pet art that captures the unique personality and charm of your beloved furry friends. Our commitment to delivering high-quality products and ensuring your satisfaction is of utmost importance to us.

We would like to take a moment to clarify our policy on returns and refunds for our custom pet art products. Unlike many other products and services, our custom pet art is a highly personalized and unique creation. Each piece is meticulously designed and approved by you, the customer, before it goes into production.

Here's why we do not offer returns and refunds for our custom pet art:

1. Bespoke Creations: Your custom pet art is a unique piece of artistry created specifically for you based on the photos and preferences you provide. It is not a mass-produced item, and once the design is approved, it is crafted with great care and precision.

2. Customer Approval: Before we proceed with printing and production, we require your explicit approval of the final design. This ensures that you are completely satisfied with the artwork and that it accurately reflects your vision and expectations.

3. Non-Reusability: Due to the personalized nature of our products, once the design has been approved and production has commenced, it is not possible for us to resell or reuse the artwork for another customer. This makes returns and refunds financially unviable for our business.

4. Quality Assurance: We take quality control seriously and carefully inspect each product before it is shipped to you. In the rare event that your order arrives damaged or there is an error on our part, we will gladly rectify the situation and provide you with a replacement.

We understand that every customer's satisfaction is paramount, and we are committed to addressing any concerns or issues that may arise during the design or production process. If you have any questions or encounter any problems with your custom pet art, please do not hesitate to contact our customer support team at royaltailsshop@gmail.com. We are here to assist you in any way possible to ensure your complete satisfaction with your unique pet artwork.

We appreciate your understanding of our policy regarding returns and refunds for custom pet art. Your trust in us to create beautiful, personalized pieces of art is what drives our passion for excellence in every project we undertake.

Thank you for choosing Royal Tails.