Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Once your order has shipped, delivery usually takes 5–10 business days depending on your location.

Do you ship internationally?

Yes! We ship to customers around the world. International shipping times and costs may vary depending on your location.

How can I track my order?

Once your order has shipped, you'll receive a tracking number by email. You can use it to follow your package's delivery progress.

What if my order arrives damaged?

If your order arrives damaged or there is an issue with your product, please contact us as soon as possible with your order number and photos of the item. We'll be happy to help.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. Once an order has been shipped, it cannot be canceled.

Do you accept returns?

Yes. If you're not completely satisfied with your purchase, please contact us within 30 days of delivery to discuss a return.

How can I contact Royal Tails?

If you have any questions, we're here to help. Reach out to us through our Contact Us page and our team will get back to you as soon as possible.